TMQ for Therapists: Free Webinar
(Shared screen with speaker view)
Lorraine Ferguson
17:27
yes
Susanne Harrison
17:28
yes
lizelliott
17:32
Yes, Hi Maureen
Moira
17:33
Yes
laurie Graham
17:34
yay!!!
Alyson
17:34
Yes
Joanne
17:38
Hi
helenmurfit
17:49
hello and yes
Sharon Panton
18:08
Hi
Elston
18:15
Can't hear you Susanne. I'll check my settings
Alyson
18:34
Yes
laurie Graham
18:47
the action for switching the screen on has been switched off by host
Elston
21:37
I can hear you now
Lee Robertson
23:24
Hi, I can't hear anything, sorry
Fiona Tulloch
23:43
got it
Olga Mouzaki
24:19
Can hear and see!
Lee Robertson
24:42
I can't hear anything :(
Maureen
26:16
check your volume on computer
laurie Graham
26:30
brilliant hahah
Lee Robertson
27:06
Tried on both phone and tablet, they are both the same. I'll try laptop!
Alyson
28:40
Can you repeat teh name of the book please, I missed it.
Fiona Tulloch
28:59
Income
laurie Graham
29:10
the obvious one would be to have more money
helenmurfit
29:18
More Clients
Lorraine Ferguson
29:20
knowing where to turn for advice
lizelliott
29:21
Alyson, think it was ‘the 4 hour week’
Moira
29:24
more clients
Olga Mouzaki
29:26
wider horizons...
Sharon Panton
29:35
Confidence in myself
lizelliott
29:43
More clients and the confidence to do it
Joanne
29:43
How much I charge and giving more time than needed
Alyson
29:45
THanks Lizelliot
Olga Mouzaki
30:21
to open the business....
Alyson
31:12
Fitting it all in to the day/week along with normal life etc
Nicole Mcarthur
31:32
book keepinggoing full time and paying yourself a wage
Maureen
34:00
Alyson its 4 hour work week by Tim Ferris
Alyson
34:15
Thanks, noted!
Maureen
35:27
working 4 hours a week be nice
Maureen
37:09
yes
Maureen
37:13
yes
Olga Mouzaki
37:53
6 discounts often not that low
Maureen
39:10
yes
Lee Robertson
40:05
its off
Maureen
40:53
nope
Maureen
41:01
yay Lee
Lee Robertson
41:09
hiya
Maureen
41:12
Hi
Maureen
41:18
Martin your not old
Maureen
41:53
Ha ha
Alyson
47:08
Make people feel better
Lee Robertson
47:12
make people happy
laurie Graham
47:14
i love being able to help others feel better about themselves
helenmurfit
47:18
Love being a therapist and helping people
Fiona Tulloch
47:22
gives me a buzz
emma
47:24
getting a buzz from helping people
Moira
47:48
love to be able to help people feel better
Lee Robertson
47:52
love the clients reaction and they are appreciative
Sharon Panton
47:53
Help other people feel better
lizelliott
48:03
I like being being able to help people and seeing how different they leave from when they first arrived and knowing that I’ve made a difference
Joanne
48:23
Enjoy what I do and helping people and feedback I get from clients which builds my confidence
Lorraine Ferguson
48:50
helping people, seesing the change in them after a session and the freedom it gives me to work round a busy family
laurie Graham
50:26
if we arent passionate we cant do the job properly
Nicole Mcarthur
50:27
I love helping people feel the best they can
Nicole Mcarthur
50:39
help
Lee Robertson
50:39
trust
Fiona Tulloch
50:43
uplifting
laurie Graham
50:44
honesty
laurie Graham
50:49
vlued
laurie Graham
50:53
valued
Alyson
50:54
Feel pampered, feel looked after, feel cared for, be fixed
Lee Robertson
50:56
friendly
Moira
51:04
feel special
Lee Robertson
51:09
a place where they can be themselves
Olga Mouzaki
51:11
confidence
Lorraine Ferguson
51:11
valued and the most important person at that moment in time
Joanne
54:18
Listening having empathy
Joanne
54:31
Yes
Olga Mouzaki
55:23
to become therapist was an old dream, that came true to my more mature years. To be able to understand the deepest needs of the customers and be able to offer the best I have is a challenge and a purpose...
Elston
56:45
Freedom of movement and no pain: great emotional metaphors too
Olga Mouzaki
57:52
200
Maureen
57:55
I love math
Lorraine Ferguson
58:09
300
emma
58:13
300
Alistair
58:13
No audio
Maureen
58:31
Computer aaudio on
Alyson
58:38
700
Maureen
59:43
Alistair have you audio
Alyson
59:46
Can I just ask how the costs of sales would go down in this scenario?
laurie Graham
01:00:54
hanging off till vat free days
Alyson
01:01:46
Thanks for explaining
lizelliott
01:03:42
.Guilty of that…20% off a treatment
Nicole Mcarthur
01:03:53
yip
Nicole Mcarthur
01:04:00
I totally agree
helenmurfit
01:04:46
As a new therapist… I’ve been discounting to encourage new clients and it isn’t working!!!
Alistair
01:04:47
I've heard it said that % reductions have a bigger impact on customers than a fixed value?
Alyson
01:05:10
But if you don't increase your costs then it wouldn't be as bad?
Nicole Mcarthur
01:05:15
I'm a new therapist and I do this too
Nicole Mcarthur
01:05:59
I have been told I am too expensive even tho I know I know the quality of my massage is worth my pricing
laurie Graham
01:06:04
encourage your clients to do the reviews on your page and then you can share these in later posts
helenmurfit
01:06:04
Thank you x
Maureen
01:06:29
tESTIMONIALS ARE THE BEST
laurie Graham
01:06:40
absolutely
Maureen
01:06:51
YES
laurie Graham
01:07:04
i send a message to clients after their first treatment with me and ask them to share their feedback on my page
Alistair
01:07:12
And they prefer current ones
Maureen
01:07:35
Fab Laurie, best thing for our business. Clients are our best advocate.
Maureen
01:07:48
Word of mouth is our best advertising
Maureen
01:09:15
Know your worth
Maureen
01:09:46
Referrals are our best way to expand business
Olga Mouzaki
01:11:23
Agree with Maureen!
Olga Mouzaki
01:12:32
Correct....
Olga Mouzaki
01:12:58
Lack of confidence and experience is a trap...
laurie Graham
01:13:42
i was a little of both competitive raes and what i think im worth, also what the location is
Maureen
01:13:57
Yo
laurie Graham
01:14:05
im between 35 to 40 ph
Lee Robertson
01:14:09
compared local business's £30 - £40 per hour
Maureen
01:14:10
You are worth it
Nicole Mcarthur
01:14:12
I'm priced higher.£1 per min
lizelliott
01:14:15
£30 per hour
emma
01:14:21
I feel I am worth more but want to reach out to those that are less well off. Not sure if that thought process is a good one
Fiona Tulloch
01:14:21
40 for initial treatment
Pawel
01:14:27
£30-£40 ph
Nicole Mcarthur
01:14:28
£60 for 60 min
lizelliott
01:14:33
£20 for 30mins
Lorraine Ferguson
01:14:33
I think rate ive set due to amount of training/courses Ive been on and my experience £35.
Nicole Mcarthur
01:14:34
falkirk
Alistair
01:14:37
£50 per hour of treatment+ about£39 per hoiur
Olga Mouzaki
01:14:45
from 30 to 35 per hour
Nicole Mcarthur
01:14:45
Swedish only
Moira
01:14:45
£30 per hour
Laura’s iPad
01:14:46
40 per hour
Olga Mouzaki
01:15:00
and 25 for 25 min
Fiona Tulloch
01:15:00
:)
Alistair
01:15:09
+ shold be =
Alyson
01:15:20
I think what we're worth depends on our skills, as doing a completely unskilled job woudl be lower than a particular skilled job. Pricing for massage or yoga 1-2-1 is quite different, so it's not always what we're worth.
emma
01:15:22
sounds great, thanks
Joanne
01:15:25
was 30pound per hour now 40per hr due to charge on room rental from shop which is half of what I earn
Olga Mouzaki
01:15:30
25 for 45 mins
Alistair
01:16:46
When mobile your overhead is lost time to travel
Maureen
01:19:09
Wow
Lee Robertson
01:19:15
omg
Maureen
01:19:28
Nicole great courage
Lorraine Ferguson
01:19:50
wow didnt realise the difference
Nicole Mcarthur
01:20:11
massage is hard work and we should be paid according.
Laura’s iPad
01:20:18
very surprised!
lizelliott
01:20:59
Wow, now you’ve said about increasing the price it makes sense that no increase in overheads etc
lizelliott
01:21:30
Can understand more what you were saying Maureen when saw you the other week with Helen :)
helenmurfit
01:22:09
Yep…I’m getting it too Liz :-)
laurie Graham
01:22:21
i used to work in a spa
Joanne
01:22:30
Self employed
laurie Graham
01:22:37
and thats what i did for my salon...its very spa like
Lee Robertson
01:23:10
i need a cleaner
Maureen
01:25:05
Best thing ever Lee
Lee Robertson
01:25:23
been meaning to for years!
Maureen
01:25:25
I outsource Facebook posts too
Maureen
01:25:44
FIVERR for lots of admin stuff
Maureen
01:26:27
Laurie great, your room is beautiful
laurie Graham
01:27:12
thanks maureen
Alyson
01:27:34
Does wanting to be inclusive of low income and the financially poor, link to 'emotional pricing'?
Fiona Tulloch
01:28:06
Client affordability?
Alistair
01:28:28
I have two long term clients with needs but little income. I charge them less then half each
laurie Graham
01:29:00
how do you differentiate them from others
Fiona Tulloch
01:29:04
Tricky
laurie Graham
01:29:16
as in those who plead poverty when they arent poorer
Maureen
01:29:29
It's good to give back Alistair sometimes, but we need a cut off to make sure you know where the cut off of how many half price treatments you can offer
Alyson
01:29:40
Thanks for answering!
Alistair
01:29:49
it's easier for my. I work on ilness and their needs are obvious
Fiona Tulloch
01:30:13
me too love mental health
laurie Graham
01:30:30
like an oap rate or concession rate for out of hours
Fiona Tulloch
01:30:41
oap often have spare money
Alistair
01:30:53
out of hours should be a premium rate
laurie Graham
01:30:54
thanks suzanne
Maureen
01:31:39
Totally agree Fiona
Maureen
01:32:29
£25 AN HOUR IS TOO LOW
Alistair
01:32:36
Discount always comes off our profit, never our costs!
Maureen
01:32:42
Holiday
Maureen
01:33:07
And vice versa Alistair
Alistair
01:34:53
pleae do, that's my forte :-)
Maureen
01:35:40
We want clients that value what we do
Nicole Mcarthur
01:36:40
some need to get stuff off their chest
Maureen
01:37:01
Market reseach/ feedback from your clients, is so important.
laurie Graham
01:39:04
for me its the client journey, from the first point of contact whether that be on the phone or in person, to the monute they leave, and afterwards
Lorraine Ferguson
01:39:09
they dont do anything different. they have different surroundings . we offer a more personal service, chatting if they need to get if off their chest. I personally dont like the sessions where "times up" as the therapists as pushed by companies to make money. That makes me know that thats not what I would give my clients!
Maureen
01:39:38
Always Laurie
Maureen
01:39:51
Exactly not personal
laurie Graham
01:39:55
i book extra time for the treatment so theyre not rushed out the door
Maureen
01:40:19
Yaeh it's lovely not to feel like a conveyor belt
laurie Graham
01:40:50
nothing worse.
Lorraine Ferguson
01:41:01
I want clients to get the benefit of the massage not "get off the bed your done!"
Alyson
01:41:02
I always start with a 5-10 min talk before we start - often that is the thing someone needs more1
Moira
01:41:02
I always take time to chat to client and found how they have been since last visit.
Maureen
01:41:36
It's all about our clients
Maureen
01:41:43
£39.99
Joanne
01:41:49
£12
Lee Robertson
01:41:49
4.99
Lorraine Ferguson
01:41:55
£5
Fiona Tulloch
01:41:55
5
Lee Robertson
01:41:58
lol
Olga Mouzaki
01:41:58
12
Pawel
01:42:00
£30
lizelliott
01:42:02
£25
Alyson
01:42:02
No idea, never heard of teh brand. £10?
Alistair
01:42:03
£9.99
laurie Graham
01:42:09
looks expensive
emma
01:42:09
£30
Moira
01:42:14
£10
Maureen
01:42:17
Biro
Maureen
01:42:22
59p
Lee Robertson
01:42:23
50p
Alyson
01:42:24
70p
laurie Graham
01:42:25
cheap as chips
Olga Mouzaki
01:42:25
1
emma
01:42:26
£1
Alistair
01:42:27
32p
Joanne
01:42:28
£1
Pawel
01:42:28
£0.99
lizelliott
01:42:28
78p
Fiona Tulloch
01:42:29
15p
Moira
01:42:30
£2.99
Lorraine Ferguson
01:42:32
£3
Maureen
01:42:49
Purple
Alistair
01:42:51
purple
emma
01:42:52
Purple
lizelliott
01:42:52
Purple
laurie Graham
01:42:54
purple
Olga Mouzaki
01:42:54
purple
Olga Mouzaki
01:42:55
#
helenmurfit
01:42:57
Purple
Lee Robertson
01:42:58
purple but its probably not
Lorraine Ferguson
01:43:01
purple
Moira
01:43:04
Purple
Joanne
01:43:05
Purple
Lee Robertson
01:43:27
comparison
laurie Graham
01:43:27
comparison
Lorraine Ferguson
01:43:28
comparison
Joanne
01:43:29
Comparison
lizelliott
01:43:29
Comparison
helenmurfit
01:43:29
Comparison
Pawel
01:43:30
comparison
Fiona Tulloch
01:43:30
exact
Alistair
01:43:31
comparison
Olga Mouzaki
01:43:31
comparisonn
emma
01:43:31
comparison
Alyson
01:43:34
comparison
Moira
01:43:40
Comparison
Laura’s iPad
01:43:41
comp
laurie Graham
01:44:33
ive actually had a client tell me that 25 for back massage was too expensive lol
laurie Graham
01:44:59
i told her my price was based on my knowledge, my training and my time in industry
Alistair
01:45:15
I get men wanting a gift for Girl Friend and WONT pay my price!
Lee Robertson
01:45:30
stingy men lol
Alistair
01:45:47
They'd pay to get thier back fixed
Lee Robertson
01:47:26
thanks for your interest. Next!
laurie Graham
01:47:34
i agree, i couldnt actually beiv thats what se said, ive seen her on facebok where shes since been elsewhere and it wasnt good
laurie Graham
01:47:41
lol at lee
laurie Graham
01:47:57
groupon junkies
Alistair
01:48:36
some people you need to educate about value
Maureen
01:48:58
Yeah another god book Laurie on this topic is 80/20 by Perry Marshall
Alistair
01:49:21
80/20 is a good rule
laurie Graham
01:49:22
i still need to get that one maureen...you keep telling me about it
laurie Graham
01:50:25
i need to go pick up my daughter, can you email me the details please. im interested but cant hang about now, she finished cadets at 9pm...im late lol
Maureen
01:52:20
Yes email will go out to you x
Maureen
01:52:41
Alistair 80/20 everything in life
Maureen
01:53:01
Have you read it Alistair?
Alistair
01:53:32
no, but the 80/20 rule is a mainstay of business admin
Alyson
01:53:51
Just seen what you did there - offer different ones so we can make comparisons! You practice what you preach!
Maureen
01:54:53
Definately Alyson
Maureen
01:55:33
Have you all been brainstroming can't wait to hear
Lee Robertson
01:55:47
well done everyone.thank you
Maureen
01:55:50
Any questions before we go?
emma
01:55:58
Thanks Susanne, Martin and Maureen, its been really useful
helenmurfit
01:56:02
Thank you for organising this maureen, it has been an eye opener xxx
Laura’s iPad
01:56:05
thank you all for your time... this has been great!
Pawel
01:56:06
Thanks a lot
Alyson
01:56:19
Thanks for the webinar
Moira
01:56:21
Thanks to you all - has been so valuable.
Lorraine Ferguson
01:56:33
thank you Maureen, Martin and Susanne, great content and food for thought
lizelliott
01:56:40
Thank you all for organising Maureen. Thank you all for your time. Have food for thought…
Joanne
01:56:50
Thankyou I have taken notes this has been very valuable
Olga Mouzaki
01:57:02
Thank you all for the valuable tips!
Alistair
01:57:03
Thanks guys and gals
Olga Mouzaki
01:57:10
and for your time!
Lee Robertson
01:57:26
bye
Joanne
01:57:32
Bye
Lorraine Ferguson
01:57:36
bye
Fiona Tulloch
01:57:38
thank you
Elston
01:57:42
Bye
Sharon Panton
01:57:44
Thank you - bye.